1. Purpose of this Policy

This Fair Use & Responsible AI Policy defines the principles under which users may access and utilise Mergenta AI and its related services. Its purpose is to ensure every user benefits from a fair, consistent, and ethical experience while maintaining system performance and responsible AI engagement.

2. Scope

This policy applies to all users and organisations accessing any service, tool, or subscription plan offered through Mergenta AI, including Free, Pro, Zip, Ace, and Max plans. It governs all activities conducted on the platform and through its connected APIs.

3. Guiding Principles

Mergenta AI encourages creativity, innovation, and ethical AI adoption. Users are expected to:

Use the platform responsibly and lawfully.
Respect intellectual property rights and data privacy.
Avoid overuse or abuse that degrades system stability.
Operate within the usage limits defined by their subscribed plan.

4. Fair Usage Guidelines

To preserve fair access and stable performance, the following plan-wise guidelines apply:

Plan	Purpose	Fair Usage Expectation
Free	Exploration & learning	Basic access for individual use; limited daily interactions and storage.
Pro	Personal productivity	Moderate usage for consistent daily AI tasks within defined thresholds.
Zip	Professional workflows	Enhanced capacity for small teams and business automation.
Ace	Advanced professionals	Priority processing and higher request quotas for power users.
Max	Enterprise & automation	Extended limits for large-scale or continuous AI usage within contractual caps.

Note: Specific interaction or API usage limits may be adjusted periodically to maintain optimal performance for all users.

5. Prohibited Activities

The following actions are strictly prohibited:

Using automated scripts or bots to overload the system.
Attempting to reverse-engineer, replicate, or exploit Mergenta AI's models or APIs.
Uploading, generating, or distributing unlawful or infringing content.
Reselling or redistributing Mergenta AI outputs or access without written consent from SNS Innovation Labs Pvt. Ltd.
Any act that disrupts, degrades, or interferes with platform functionality.

6. Responsible AI Use

Mergenta AI supports the ethical use of artificial intelligence. Users are responsible for:

Ensuring AI-generated outputs are reviewed and used appropriately.
Avoiding the creation or distribution of false, harmful, or offensive content.
Complying with applicable data protection and intellectual property laws.

SNS Innovation Labs Pvt. Ltd. reserves the right to restrict, suspend, or terminate access if usage violates this policy or breaches ethical or legal standards.

7. Monitoring & Enforcement

Platform activity may be monitored to safeguard system health and detect misuse. Where excessive or unethical use is identified, Mergenta AI may:

Issue warnings or rate-limiting measures.
Temporarily suspend access for investigation.
Permanently revoke user accounts or subscriptions.
Take legal action for unlawful or harmful conduct.

8. Amendments

This policy may be updated periodically to reflect operational, ethical, or regulatory changes. The latest version will always be published on the Mergenta AI website and will take effect immediately upon posting.

9. Contact

For questions or clarifications regarding this policy, please contact:

Mergenta AI Support Team at support@mergenta.ai