Shipment and Refund Policy for Mergenta

1. Nature of Services and Delivery Model

Mergenta provides digital, software-based services delivered through online access to its platform and features.

All services are intangible and are enabled using third-party infrastructure and APIs, as described in Mergenta's Terms of Service and Privacy Policy.

There is no physical shipment of goods. All delivery takes place electronically through user account access.

2. Access as Service Delivery (Shipment)

Upon successful payment confirmation:

• Access to the purchased plan, subscription, credits, or features is granted immediately or within a short system-processing window.
• Access is provided to the registered Mergenta account associated with the email used at the time of purchase.

For the purposes of this policy, granting access constitutes full and complete delivery of the service. Once access is enabled, the service is considered successfully provided.

3. Non-Refundable Nature of Digital Services

Due to the instant activation and consumption of digital services — including immediate allocation of system resources and third-party API usage — all purchases are final and non-refundable once access is granted.

This applies to:

• Subscriptions (monthly, annual, or otherwise),
• Usage credits or add-ons,
• Plan upgrades or feature unlocks.

Refunds will not be issued for:

• Partial use or non-use of the service,
• Change of mind or preference,
• Dissatisfaction with AI-generated outputs,
• Feature limitations or usage caps disclosed at the time of purchase,
• Temporary service interruptions caused by third-party providers.

4. Exception: Failure to Provide Access

A refund may be considered only in the limited circumstance where:

• Payment has been successfully completed, and
• Mergenta is unable to provide access to the purchased service, and
• The issue cannot be resolved within a reasonable time after being reported.

This exception reflects Mergenta's obligation to provide access as the sole form of service delivery.

5. Refund Request Process

To report a non-access issue:

1. Email support@mergenta.ai.
2. Include:
   • Registered email address,
   • Payment reference or transaction ID,
   • Description of the access issue.
3. Our team will first attempt to resolve the access problem.

If access cannot be provided after verification, an approved refund will be processed to the original payment method.

6. Refund Processing Timeline

If a refund is approved:

• It will be initiated within 7–10 business days.
• Actual credit time depends on the payment processor or bank.

Mergenta is not responsible for delays caused by payment gateways or financial institutions.

7. Subscription Cancellations

Users may cancel subscriptions at any time to prevent future billing.

Cancellation does not reverse access already provided. Access remains active until the end of the current billing period. No refunds are issued for unused time, credits, or partially used subscription periods.

This is consistent with the service delivery and access terms outlined in Mergenta's Terms of Service.

8. Duplicate or Failed Payments

In cases of:

• Duplicate charges,
• Failed payments with successful debit,
• Payment mismatches or errors,

Users should contact support@mergenta.ai with transaction details. Such cases will be reviewed individually and resolved appropriately.

9. Policy Updates

This Shipment and Refund Policy may be updated from time to time to reflect operational, technical, or legal changes.

The most recent version will always be available on the Mergenta website and should be read together with the Terms of Service and Privacy Policy.

10. Contact Information

For all queries related to access, billing, delivery, or refunds, please contact: